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22 posts from November 2011

11/30/2011

Delta Puts Elite Perks Up for Sale

Posted by Tim Winship on November 30, 2011

DeltaSkyMiles_BuyMQMs

As this calendar year comes to a close, frequent travelers' thoughts turn to earning elite perks for 2012.

For those within striking distance of earning status, or upgrading from a lower to a higher elite tier, the typical strategy involves a mileage run—one or more flights taken to earn as many elite-qualifying miles as possible, at the lowest possible cost.

But if you're a member of Delta's SkyMiles program, there's another option for topping up your balance of Medallion-qualifying miles (MQMs).

Offer Details

Through December 30 (extended from December 15), Delta SkyMiles members may purchase up to 10,000 MQMs, as follows:

  • 2,500 MQMs for $295
  • 5,000 MQMs for $495
  • 7,500 MQMs for $695
  • 10,000 MQMs for $895

The purchased MQMs will apply toward Medallion status in 2012.

Deal or No Deal

Depending on the quantity purchased, the miles price out at between around 9 and 12 cents apiece. With non-elite miles generally available for sale at around 3 cents each, the MQMs look very expensive by comparison. On the other hand, because they count toward earning the benefits of elite status, they are worth more than non-qualifying miles.

How much more is in the eye of the beholder, and ultimately comes down to the value you place on a year's worth of elite perks.

If you're already considering a mileage run to top off your account, it's definitely worth comparing the cost of flying to the cost of simply buying the MQMs. Even savvy consumers will be hard pressed to earn 10,000 MQMs—the equivalent of two cross-country round-trips—for much less than $895. And that's without factoring in the value of the time wasted on a mileage run.

Reader Reality Check

How much would you be willing to pay for elite-qualifying miles?

11/29/2011

Win 500,000 Delta Miles, Travelpro Bags

Posted by Tim Winship on November 29, 2011

TravelPro_DeltaSweepstakes

Enter Travelpro's "Go the Distance" sweepstakes by December 2 for a chance to win 500,000 Delta miles and two Travelpro Rollaboard bags.

To enter, simply fill in the entry form on the sweepstakes landing page and press "Submit."

The Fine Print

  • Sweepstakes is open to legal residents of the United States, excluding residents of the State of Rhode Island, who are 21 years of age or older at the time of entry.
  • Only one entry per day per email address may be submitted.
  • Approximate Retail Value ("ARV") of the prize: $11,880.

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American's Bankruptcy Leaves Travelers ... Where?

Posted by Tim Winship on November 29, 2011

AmericanAirlines_BankruptcyAnnouncement

American's Chapter 11 filing this morning is not the end of the world, or the end of American Airlines, or the end of your American AAdvantage miles.

What it is is the end of a period of magical thinking in American's history during which the airline stubbornly refused to recognize that its costs were unsustainable, and that bankruptcy was the only reliable mechanism to set things right.

I applauded American's refusal to use Chapter 11 as a tool to force its workforce to accept lesser salaries and benefits. I thought it was the honorable thing to do. As did Gerard Arpey, American's chief.

Proving that we were both wrong, American has lost money the past three years, including a $471 million loss last year. And portending another loss for 2011, the airline has lost $982 million through the first nine months of this year.

Meanwhile, American's primary competitors—United, Delta, US Airways, all of which has reorganized under Chapter 11 by 2005—have grown and prospered.

The numbers tell the story: American's no-bankruptcy strategy was a failure. As a result, Arpey is "retiring," and the airline will now get on, belatedly, with the business of reorganizing.

What to Expect

American assures customers that operations will continue normally.

For the most part, the company can be taken at its word. But there are at least two areas where the reorganization could have a negative impact on the traveling public.

First, there's the effect of reorganization on employee morale. American's cost-cutting will require concessions from its workers. Painful concessions. And disgruntled flight attendants, reservations agents, and check-in agents can be a drag on the travel experience, an experience that is already viewed by many akin to a visit to the dentist.

Second, there's the possibility that flights and routes will be cut in an effort to better manage costs. In an industry where more service equates to more convenience, that would be a negative for consumers.

On a positive note, there is the possibility of a frequent flyer program upside. To counteract the sales hit from worried travelers, American may well ratchet up the AAdvantage bonuses.

Long term, I expect that American will exit bankruptcy a stronger company.

What to Do

There's ample history of major airlines' surviving bankruptcy, and there's every reason to expect American to do the same. So:

  • Don't panic.
  • Don't book away from American.
  • Don't rush to redeem your frequent flyer miles.
  • Do keep an eye on American as it works through reorganization. It's not an easy process, and it could get ugly if management and labor can't find common ground.

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11/28/2011

Maximize Shopping Miles on Cyber Monday, and Beyond

Posted by Tim Winship on November 28, 2011

SouthwestRapidRewards_CyberMonday

Cyber Monday was the brainchild of Shop.org, "the world's leading membership community for digital retail," which invented the buy-it-online bargain day in 2005 to do for Web merchants what Black Friday did for brick-and-mortar stores.

According to the New York Times, this Cyber Monday—today that is—is set to enter the record books as the biggest online shopping day ever, easily surpassing last year's $1 billion in sales.

While the widespread discounts will save consumers plenty, a significant number of today's purchases—and the rest of this year's Christmas and post-Christmas shopping—will be missing a key component of the overall value proposition: frequent flyer points.

As I reiterate every year around this time, most online purchases can be made through merchants participating in one or more of the airline or hotel mileage malls. Since the price is the same whether the shopper earns miles or not, to forego the miles amounts to leaving money on the table.

The problem with maximizing rewards is that there are just so many options to consider and compare.

The item itself may be available for sale from multiple merchants, all of whom have somewhat different prices. Further complicating the purchase decision, the same merchant may be offering different frequent flyer bonuses in different programs.

Where to Start

If you're committed to a specific airline or hotel program, the first step should always be the landing page of your preferred program's mileage mall. Compare prices and mileage offers among participating vendors and make your best deal.

If you're program-agnostic, and want a combination of the lowest price, cheapest shipping, and most loyalty points, there's no better place to begin shopping than evRewards, a site that displays all the discounts and loyalty points offers available when shopping at a specified e-merchant.

To illustrate, let's assume you're shopping for shoes, for your own use or as gifts. Further assume you've found the shoes you want at Shoebuy.com. Clicking on the Shoebuy.com link on evRewards displays a page showing the discounts currently available at Shoebuy, together with the promo codes needed to secure them, and the rebates, points, and miles on offer for Shoebuy purchases.

Under the "Frequent Flyer Miles & Hotel Rewards" heading, for example, you'll find that Shoebuy purchases made via American's eShopping mall earn four miles per $1 while purchases made through Hawaiian Airlines' program earn 9.5 miles per $1. Miles earned through the programs of Delta, United, and US Airways are in the middle.

As always, factor in prices and shipping incentives, choose the best combination of incentives, and you're done.

Repeat for all holiday purchases and enjoy the frequent flyer rewards as well as the best prices.

Miles-for-Shopping Tips

Things to keep in mind when earning shopping miles:

  • Be sure to begin shopping on the mileage mall landing page. In order to earn points, you must log in with your program membership number so the purchases can be tracked and credited.
  • To add an extra mile per $1 spent, be sure to charge mileage mall purchases to a travel rewards credit card.
  • To get the best deal, compare not just price but regular and bonus miles, and shipping costs.
  • Make a note of the order number (or take a screenshot of the order confirmation screen) for all mileage mall purchases. Points are normally credited within six to eight weeks from purchase date. Monitor your account to confirm that points are received. If not, you'll want evidence to support your retroactive credit request.

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11/25/2011

Convert Points for More Aeroplan Miles

Posted by Tim Winship on November 25, 2011

Aeroplan_ConvertPoints1

Need more Aeroplan miles?

If so—and if you have points in a number of other rewards programs—this conversion bonus may be just the ticket.

Offer Details

Through December 12, Aeroplan members who convert points from 14 other programs into Aeroplan miles can earn 20 to 25 percent more miles.

Aeroplan_ConvertPoints2
Convert your points to:

  • 5,000 Aeroplan miles and receive 1,000 bonus miles
  • 10,000 miles and receive 2,000 bonus miles
  • 20,000 miles and receive 4,000 bonus miles
  • 50,000 miles and receive 10,000 bonus miles
  • 100,000 miles and receive 25,000 bonus miles

The bonus applies to conversions from the following programs:

  • American Express Membership Rewards
  • Diners Club
  • Best Western Rewards
  • Starwood Preferred Guest
  • Marriott Rewards
  • Hilton HHonors
  • Hyatt Gold Passport
  • Choice Privileges
  • Goldpoints Plus
  • Coast Rewards
  • Shangri-La Golden Circle
  • AClub
  • Wyndham Rewards
  • Hertz Gold Plus Rewards

Aeroplan members may earn up to 25,000 bonus miles for conversions from each of the participating loyalty programs.

Deal or No Deal

The conversion bonuses themselves are solid. The question is whether Aeroplan miles are worth converting for.

Aeroplan isn't what it used to be. In July, the award chart underwent significant modifications, resulting in higher prices for many of the more desirable award flights. And more recently, the program has begun imposing fuel surcharges on many partner awards, further eroding the value of an Aeroplan mile.

If you're still an Aeroplan supporter, even after the negative changes, this promotion may be worthwhile. These days, that's a big "if."

Reader Reality Check

How have the changes to Aeroplan affected your engagement with the program?

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11/23/2011

Virgin America Offers Double Points for Holiday Shopping

Posted by Tim Winship on November 23, 2011

VirginAmerica_DoubleShoppingPoints

The countdown to Christmas shopping continues with this new promotion from Virgin America.

Offer Details

Through December 30, members of Virgin America's Elevate program can earn double points for any purchases made at The Red Store, a collection of more than 200 online merchants that award Elevate points, and at the Swag Shop, the e-store selling the airline's line of branded merchandise.

Among the participating merchants: Apple, Barnes & Noble, Bloomingdales, Dell, Land's End, Nordstrom, Office Depot, Pottery Barn, Sears, SkyMall, Walmart, Williams-Sonoma.

Deal or No Deal

For active Elevate members, the opportunity to double up on points for holiday shopping is a definite win.

The Red Store's network of 200-plus merchants is less than half the size of the mileage malls of larger airline programs. Does it matter? Probably not—many of the major online retailers are onboard, making it possible to earn Elevate points for many of the items you're likely to be buying as Christmas gifts.

Miles-for-Shopping Tips

Things to keep in mind when earning shopping miles:

  • Be sure to begin shopping on the mileage mall landing page. In order to earn points, you must log in with your program membership number so the purchases can be tracked and credited.
  • To add an extra mile per $1 spent, be sure to charge mileage mall purchases to a travel rewards credit card.
  • To get the best deal, compare not just price but regular and bonus miles, and shipping costs.
  • Make a note of the order number (or take a screenshot of the order confirmation screen) for all mileage mall purchases. Points are normally credited within six to eight weeks from purchase date. Monitor your account to confirm that points are received. If not, you'll want evidence to support your retroactive credit request.

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11/21/2011

Sweepstakes: Win a 6-Night Trip for 2 to Singapore

Posted by Tim Winship on November 21, 2011

Sweepstakes

Enter the Travel Channel's "Singapore" sweepstakes by November 30 for a chance to win a six-night trip for two to Singapore, including air, hotel, river cruise, and dinner.

Receive one entry by submitting the online registration form, and a second entry by correctly answering the follow-up trivia question.

The Fine Print

  • Open to legal residents of the 50 United States and the District of Columbia who are at least 21 years old at the time of entry
  • Limit: two entries per person, per day

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Earn Rapid Rewards Points at Southwest's New Mileage Mall

Posted by Tim Winship on November 21, 2011

SouthwestRapidRewards_Shopping

One of the glaring gaps in Southwest's Rapid Rewards program has been a mileage mall—a network of online retailers that award points for purchases. Such malls have long been a fixture of the larger airline programs, and of the hotel programs as well.

Last week, just in time for the Christmas shopping frenzy, Southwest remedied that deficiency with the addition of Rapid Rewards Shopping, a collection of more than 700 online merchants that award Rapid Rewards points.

The mall is powered by Cartera Commerce, the e-commerce company that is the behind-the-scenes operator of similar miles-for-shopping applications integrated into the loyalty programs of American, Delta, and United, as well as InterContinental Hotels Group's Priority Club Rewards program.

Deal or No Deal

As can be said of any of the airlines' mileage malls, Southwest's features an extensive roster of Internet merchants covering scores of product categories. With so many options, Rapid Rewards members should be able to earn points for just about anything that can be bought online.

A very brief sampling of the participating retailers: Avon, Barnes & Noble, Eddie Bauer, Dell, FAO Schwarz, Harry & David, HP.com, Kmart.com, Lands' End, Lowe's, Nordstrom, Office Max, Sears, Sony, Staples, Target, Toys 'R' Us, Walmart.com.

If you're an active Rapid Rewards member, the ability to augment your earning with points awarded for online shopping potentially adds significant value to the program.

Shopping Tips

Two things to keep in mind when earning shopping miles:

  • Be sure to begin shopping on the mileage mall landing page. In order to earn points, you must log in with your Rapid Rewards membership number so the purchases can be tracked and credited.
  • Make a note of the order number (or take a screenshot of the order confirmation screen) for all mileage mall purchases. Points should be credited "within six to eight weeks from purchase date." Monitor your account to confirm that points are received. If not, you'll want evidence to support your retroactive credit request.

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11/18/2011

From Wyndham: a Free Night After Two Stays

Posted by Tim Winship on November 18, 2011

WyndhamRewards_GiftMePromotion

Between November 17, 2011, and February 1, 2012, Wyndham Rewards members can earn 6,500 bonus points—enough for a free night—after every two qualifying stays. Alternatively, program members can choose to earn 1,000 airline miles or Amtrak Guest Rewards points. The bonus may be earned up to three times, after six stays.

In addition, bookings made on Wyndham's websites earn 1,000 bonus points for each of up to three qualifying stays.

And there's also a 500-point bonus for online bookings made with the Wyndham Rewards Visa card, for each of up to three bookings.

All in, a member could earn a total of 24,000 bonus points during the promotion.

Registration is required.

Deal or No Deal

Free award nights in Wyndham's program begin at 6,000 points for stays at Tier 1 hotels. So earning 6,500 bonus points after two one-night stays at cheaper Wyndham properties amounts, more or less, to getting one free night after two paid nights. Nice.

Because the bonus is in the form of extra points, rather than a voucher, there are no restrictions or deadlines for using the bonus, whether it's redeeming for a free night or for other options from the Wyndham awards catalog. Also nice.

And because it's easy to forget, it's worth reiterating that Wyndham is the largest of the major hotel chains, with around 7,190 hotels, including the following brands: Wyndham, Ramada, Days Inn, Super 8, Wingate, Baymont Inn & Suites, Microtel Inns & Suites, Hawthorn Suites, TRYP by Wyndham, Howard Johnson, Travelodge, and Knights Inn. That means that Wyndham Rewards members have plenty of options for keeping their stays with network hotels, wherever they travel and whatever their budget.

Bottom line: This is a meaningful bonus from a robust program.

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11/17/2011

Got British Airways Miles? Not Any More!

Posted by Tim Winship on November 17, 2011

BritishAirways_WhatAreAvios

For several months, British Airways had been alluding coyly to upcoming changes to the Executive Club program, suggesting that program members could look forward to enhancements to the program.

Frequent flyers have learned the hard way that "enhancement" usually turns out to be code for devaluation.

That suspicion was confirmed with yesterday's announcement detailing the program's new earning currency and award pricing.

No More Miles

Instead of miles, Executive Club members will henceforth earn Avios. And miles already earned will be converted to Avios as well. No more miles.

Verdict: more silly than serious. No doubt British Airways' marketing staff think this will differentiate the program from the competition. If so, it won't be in a good way—Avios are already being called Adios.

New Award Pricing

Award chart, what award chart? Instead there's an award calculator. And it calculates by flight sector—no more free stopovers.

While some award flights are now cheaper (shorter flights in general, intra-Europe flights, U.S. gateway flights to London), U.S. members flying beyond London, or from non-gateway cities, will pay more.

Verdict: In its pre-launch communications, British Airways claimed that award prices on "97% of our routes" would be cheaper. That's absolutely not the case. Depending on the route, many Executive Club members traveling from the U.S. will pay more, making their miles worth less.

Member Communication

Subverting the old marketing maxim, British Airways has overpromised ("enhancements" and all that implies) and under-delivered (higher award prices for many U.S. members).

Verdict: The communication of these changes—which affect the value of so many members' miles—was handled in a manner best characterized as either stealthy or downright underhanded, depending on the degree of your affection for British Airways and your tolerance for misstatement and obfuscation.

That's not just a quibble with a tactical misstep. Such a profound lapse is indicative of a company mindset seriously out of touch with its members, and bodes ill for Executive Club's future.

Reader Reality Check

What's your take on the revised Executive Club program? Will you be a more or less active member of the program in future?

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